Verify through our official channels
Use the contact buttons on nuorelax.com, or call our reception directly on +886 986 558 261. An account name, profile photo, caller ID or even accurate booking details alone do not establish the sender's identity.
Pause when a payment request seems unusual
If someone claims an order error, duplicate charge, refund verification or installment cancellation requires you to use an ATM or online banking, or disclose a password, verification code or full card details, stop and verify through an official channel.
Do not install remote access tools at a stranger's request or enter account or verification information through unfamiliar links.
Confirm any payment with reception
Our website booking form sends a request; submitting it does not itself take payment. If a particular arrangement requires payment or a deposit, first confirm the amount, recipient and conditions with our official reception.
Keep records and seek help
Keep suspicious messages, account details, phone numbers and transaction records. Call +886 986 558 261 to check booking matters. In Taiwan, you can also call the 165 anti-fraud consultation hotline.
If you have already transferred money or suspect financial information has been exposed, contact the relevant financial institution and the police promptly.